If the power plug for your SumUp card reader has been damaged, no need to worry as all our units are modular and can be repaired as required.
The quickest solution is to purchase the replacement cable and fit it yourself. The cable you require depends on the model CollecTin More you have.
Current Model 4G A12 (Sep'23 onwards). Please check sticker on the back!
Previous Models 3G / 4G / 4G 205 (2020 to Aug'23)
If preferred, you can purchase this repair instead, which is available to UK mainland customers. It includes shipping to and from us by DHL.
After purchase, please email us the correct one for collection of the damaged unit.
Also, DHL require 24hrs notice, so if you have a preferred date for collection please let us know at support@collectin.com . We are unable to specify a particular time, but DHL will email/text you in the morning of the collection with an approximate time.
Please pack you CollecTin More in its original blue packaging, with either the original brown outer box, or another box with sufficient padding to protect your unit. You do not need to send us the SumUp reader or boost battery. Please mark your box clearly with your order number.
